Returns & Exchanges
At Chef Preserve, we stand behind the quality of our artisanal preserves and pantry staples. If your order arrives damaged or if you are unsatisfied with your gourmet experience, please contact us within 14 days for a full refund or exchange.
Initiate Your Request
Contact our culinary support team via email with your order number and a brief explanation of the issue with your food items.
Verification and Documentation
For quality control purposes, please provide clear photographs of any damaged packaging or product inconsistencies as requested by our team.
Return Shipping
If a return is required for non-perishable hardware, we will provide a prepaid shipping label; however, most food-grade returns do not require physical shipment back to our kitchen.
Refund Processing
Once your claim is approved, a refund will be issued to your original payment method within 5-7 business days, or a replacement shipment will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing